Returns

🔄 Return Policy

We make each Islington Vibes product to order, which means we do not accept returns or exchanges unless the item is damaged or defective.

🛠️ Damaged or Wrong Items

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 7 days of receiving it at mimmopalmieri254@gmail.com with a photo and description. We’ll do our best to make it right.

🚫 No Returns for Buyer’s Remorse

Since our hats are made-to-order and one-size, we do not accept returns for change of mind, size preferences, or general dissatisfaction. We encourage you to reach out with any questions before placing your order.

If you have any questions or think there’s a problem with your order, you can always contact us at mimmopalmieri254@gmail.com — we’re happy to help.

 


We’re Here to Help

Questions, feedback, or just want to say hi?

We’d love to hear from you. Whether it’s about an order, a product idea, or just to share some Islington vibes.

Reach out through the form below or email mimmopalmieri254@gmail.com

Islington Vibes is a trading name of Overture Consulting Ltd, registered in England & Wales.

We handle all enquiries personally and aim to get back to you as quickly as possible.

Contact form

FAQ

Who runs Islington Vibes?

Islington Vibes is an independent brand based in North London, celebrating the spirit and stories of Islington through locally-inspired apparel and accessories.

We operate under Overture Consulting Ltd, a company registered in England & Wales (Company No. 15325873).

Registered address: Flat 12, 329 Essex Road, N12YG, London, UK.

In short: Islington Vibes is our trading name, and Overture Consulting Ltd is the legal entity behind it.

How does your print-on-demand setup work?

Each product is made to order through our 3rd party production partner Printful.

That means no excess stock, less waste, and every item is created just for you.

Once you place an order, Printful prints, embroiders and packs your item, then ships it directly to you on our behalf.

Where are the products made and shipped from?

Depending on your location and the product type, orders are typically fulfilled from Printful’s UK or EU facilities.

Typical delivery times:


  • UK orders: 5–10 business days

  • EU orders: 5–12 business days

    Tracking details are sent automatically once your order ships.

Who handles fulfilment and returns?

Printful fulfils all orders for us. If there’s an issue with quality, printing, or a damaged item, we’ll take care of it with them on your behalf.

You can start a return or issue request by following the process on our return page.

Do you support any local causes?

Yes ❤️ We donate 5% of our profits to Islington Giving, a local charity helping the community thrive.

Wearing Islington Vibes means supporting your neighbourhood too. You can read more about our partnership here.

What if there’s an issue with my order?

We’re a small local brand, and your satisfaction matters.

If something’s not right — please contact us using the form on this page or email us at mimmopalmieri254@gmail.com with your order number and a quick photo if relevant.

We’ll review it right away and arrange a replacement or refund according to our Returns Policy.